Product related

■ Warranty provisions

If a natural failure occurs under normal use, we will repair it free of charge according to the warranty period of each product in accordance with the warranty provisions below.

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■ Maintenance

We also provide maintenance services for watches and jewelry after purchase. We can also handle mail orders, so please feel free to contact us.

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■ Product details page

As all our products are one-of-a-kind, the product page for your purchase will be made private after a certain period of time. We keep the product details on file, so if you would like to see them, please contact us by email or phone.

■ After-Diamond Order

We can also perform after-diamond processing on watches that you already own. The price varies depending on the product and the design you request.

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■ Ordering products

We also accept back-orders for items that are available. In this case, we require a 30% deposit of the item price, and then full payment is required once the item is ready.

*Please note that we cannot refund advance payments due to customer convenience.

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