Cancellations, returns and exchanges
■ Cancellation of product
Please note that we cannot cancel items once an order has been confirmed.
Orders that have not yet been confirmed can be cancelled. If you wish to cancel your order, please contact us by email or phone.
■ Returns/Exchanges
Due to the nature of branded products, we are unable to accept returns or cancellations after the product has been shipped.
If repairs become necessary after purchase, we will repair the product free of charge or for a fee in accordance with the warranty regulations .
■About cooling off
Under the Specified Commercial Transactions Act, sales at our store are not subject to the cooling-off period. The cooling-off period is a system designed to protect customers from forced sales, such as door-to-door sales, and does not apply to in-store purchases or mail order sales, where customers are able to consider purchasing of their own volition.
We cannot accept returns or exchanges due to customer reasons (such as the product being different from what you expected).
■Return address
LE MIRAIS Collection Customer Service
〒550-0014
1-15-4 Kitahorie, Nishi-ku, Osaka
TEL 06-7777-4210
If you are sending by mail, please pack the product as it is a precision instrument.
After returning the item, please let us know the tracking number (inquiry number).