FAQ
Q: Is it authentic?
Our store's appraisers conduct strict double appraisals to verify authenticity. We do not handle any counterfeit or copy products. While there have been no cases in the past, if an item is found to be fake, we will provide a full refund.
Q.What is an overhaul?
An "overhaul" is the process of disassembling each of the mechanical parts inside a watch, cleaning them, reassembling them, and oiling them. Because watches are precision instruments, regular maintenance will ensure that you can enjoy them for a long time. Our shop employs first-class watch repair technicians.
Q. What is After Diamond?
This is a product that was originally purchased without diamonds and then had diamonds added to it by our store.
While most stores set their products overseas, we have our own dedicated workshop in Japan, staffed by highly skilled craftsmen with over 40 years of experience and a variety of professionals.
The diamond setting design is also beautifully set, even when viewed with a magnifying glass. We are also very particular about the quality of our diamonds. We use colorless, transparent, high-quality natural diamonds of VS or SI rank or higher, and many customers have repeatedly purchased our products, saying that they are comparable to genuine diamonds set by other brands.
Additionally, if you would like a gem appraisal certificate from a specialist institution, we can issue one for an additional fee. Please feel free to ask.
Diamond: Natural
Clarity: VS, SI or higher
Color: Colorless and transparent
Cut: Excellent to good, the highest grade
Q. Can the diamonds be removed?
Each diamond is set by hand by a skilled craftsman, so it is rare, but if it does fall off naturally, we will provide free maintenance. We offer a lifetime warranty on all after-diamond products set by our store.
Q. Can I have my watch diamondd?
We can also perform after-diamond processing on watches that you already own. The price varies depending on the product and the design you request.
▶ After-diamond processing request
*The diamond setting is engraved, just like the original, so the weight may change from the time of purchase.
*If a diamond is set in a location with a stone, the stone will not be returned.
Q. Has this watch been overhauled?
Products marked "Overhauled" or "Complete Serviced" have been overhauled. Other products are in working order and do not currently require an overhaul, so we have not performed an overhaul. We can also deliver the product after overhauling it, so please feel free to ask.
▶Maintenance fee listQ: The time is off...
Due to the characteristics of wristwatches, deviations of approximately one minute per month for quartz watches and approximately one minute per day for mechanical watches are within the tolerance range. Mechanical watches may also lose time if they are not wound properly. If the symptoms persist after checking the above, a mechanical malfunction may be the cause, so we will inspect your watch during maintenance.
Q.Where can I get maintenance or battery replacement done?
If you have purchased a watch from us, please leave the maintenance or battery replacement of your watch to our first-class watch repair technicians. You can bring your watch in or mail it to us (the customer is responsible for the round-trip shipping costs).
Q. Will you also maintain my watch?
As a general rule, we only provide maintenance for products purchased at our store. For products purchased at other stores, please contact the store where you purchased the product.
Q. Can I exchange the leather strap at a boutique?
Exchanges can also be made at boutiques. Please check with the boutique directly as we are not responsible for stock availability or prices.
Q. Can I adjust the size?
If you order before shipping, we will adjust the size to fit your wrist. Even after delivery, we can adjust the size if you return the watch to our store. (Customers are responsible for round-trip shipping costs.)
We offer free adjustments for any watch purchased from our store, regardless of whether it is before or after purchase. If you would like to add links, you will be charged for the additional links only. Prices vary depending on the model, so please feel free to contact us for more information.
Q: Can you notify me when the item is back in stock?
If you have any requests, please feel free to contact us via LINE, email, or phone. Please note that since vintage items vary from item to item, it is difficult to provide an identical item, and we will only provide items in similar condition.
Q. Is it possible to order products that are currently out of stock?
We also accept back-orders for items that are available. In this case, we require a 30% deposit of the item price, and then full payment is required once the item is ready.
Estimated arrival time: 1 to 6 weeks depending on the product. *Please note that we cannot refund advance payments due to customer reasons.
▶Ordering out-of-stock itemsQ. Is there any discoloration on the dial?
Many vintage items have noticeable signs of aging (stains and dirt) when they are purchased, but because we only purchase carefully selected items, we clean them to maintain the original condition as much as possible. Depending on the item, we may restore the dial to a beautiful state before delivering it to the customer.
Q. When was this watch made?
For products that do not come with a warranty card, we are unable to determine the exact purchase date. For products that come with a warranty card, you can check the purchase date printed on the warranty card. Depending on the model, it may be possible to determine the year of sale to some extent. Please feel free to contact us.