FAQ
Q: Is it authentic?
Yes, we only sell genuine products.
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Double inspection system: In addition to the initial inspection at the purchasing source, we also inspect the products again at our store after they arrive.
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Expert appraisal: A person with specialized knowledge of Cartier performs the final check on authenticity and specifications.
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Guarantee: We have never dealt with counterfeit products in the past, but if it turns out to be a fake, we guarantee a full refund .
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Accessories (warranty, box, booklet, etc.) are listed individually on the product page. If necessary, additional photos and a gem identification certificate from a third party can be arranged for an additional fee.
Q.What is an overhaul?
This is a comprehensive maintenance that involves completely disassembling the watch movement (internal mechanism), cleaning, drying, oiling, replacing worn parts, adjusting the precision , reassembling, and performing a final inspection (running test).
At our store, all work is carried out by nationally certified "First Class Watch Repair Technicians," who are responsible for all aspects of the process right up to the final inspection.
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Typical processes: Full disassembly and cleaning / inspection and replacement of worn parts / oiling and assembly / rate adjustment
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Recommended interval: 3-5 years for mechanical watches, 5-7 years for quartz watches (early intervals may be recommended depending on the usage environment)
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Exterior finishing (polishing) is a separate process, but can be done at the same time if desired.
Q. How often should I change the battery and perform maintenance such as an overhaul?
Battery replacement (quartz)
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The guideline is every 2 to 3 years .
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If the second hand jumps every four seconds or the time runs slow, it is a sign that the watch needs to be replaced .
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Do not leave the watch stopped (this can cause fluid leakage and movement failure).
Overhaul (disassembly and cleaning)
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Mechanical (automatic/manual winding) : Recommended every 3 to 5 years .
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Quartz : Every 5-7 years or when malfunctioning.
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We recommend shorter cycles for chronographs, complicated mechanisms, and waterproof models .
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It is safe to tilt forward depending on the usage environment (high temperature and humidity, sweat, seawater, strong impact, magnetic field).
If these symptoms appear, have the vehicle inspected and overhauled
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The daily difference has increased / it suddenly stops / the power reserve is short even when wound
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Cloudiness or condensation is visible
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Jumping hands, calendar malfunctions , stuck buttons and crown
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It stops immediately after replacing the battery in a quartz movement
Q. Has this watch been overhauled?
Products marked "Overhauled" or "Complete Serviced" have been overhauled. Other products are in working order and do not currently require an overhaul, so we have not performed an overhaul. We can also deliver the product after overhauling it, so please feel free to ask.
▶Maintenance fee listQ: The time is off...
Due to the characteristics of wristwatches, deviations of approximately one minute per month for quartz watches and approximately one minute per day for mechanical watches are within the tolerance range. Mechanical watches may also lose time if they are not wound properly. If the symptoms persist after checking the above, a mechanical malfunction may be the cause, so we will inspect your watch during maintenance.
Q.Where can I get maintenance or battery replacement done?
If you have purchased a watch from us, please leave the maintenance or battery replacement of your watch to our first-class watch repair technicians. You can bring your watch in or mail it to us (the customer is responsible for the round-trip shipping costs).
Q. Will you also maintain my watch?
As a general rule, we only provide maintenance for products purchased at our store. For products purchased at other stores, please contact the store where you purchased the product.
Q. Can I exchange the leather strap at a boutique?
Exchanges can also be made at boutiques. Please check with the boutique directly as we are not responsible for stock availability or prices.
Q. Can I adjust the size?
If you order before shipping, we will adjust the size to fit your wrist. Even after delivery, we can adjust the size if you return the watch to our store. (Customers are responsible for round-trip shipping costs.)
We offer free adjustments for any watch purchased from our store, regardless of whether it is before or after purchase. If you would like to add links, you will be charged for the additional links only. Prices vary depending on the model, so please feel free to contact us for more information.
Q: Can you notify me when the item is back in stock?
If you have any requests, please feel free to contact us via LINE, email, or phone. Please note that since vintage items vary from item to item, it is difficult to provide an identical item, and we will only provide items in similar condition.
Q. Is it possible to order products that are currently out of stock?
We also accept back-orders for items that are available. In this case, we require a 30% deposit of the item price, and then full payment is required once the item is ready.
Estimated arrival time: 1 to 6 weeks depending on the product. *Please note that we cannot refund advance payments due to customer reasons.
▶Ordering out-of-stock itemsQ. Is there any discoloration on the dial?
Many vintage items have noticeable signs of aging (stains and dirt) when they are purchased, but because we only purchase carefully selected items, we clean them to maintain the original condition as much as possible. Depending on the item, we may restore the dial to a beautiful state before delivering it to the customer.
Q. When was this watch made?
For products that do not come with a warranty card, we are unable to determine the exact purchase date. For products that come with a warranty card, you can check the purchase date printed on the warranty card. Depending on the model, it may be possible to determine the year of sale to some extent. Please feel free to contact us.